Privacy Policy

Who we are

RAISE Learning is an AI-powered GCSE revision and tutoring platform operated by RAISE Consulting. If you have any questions about this privacy policy or how your data is handled, please contact us at ben@raise-consulting.co.uk.

What data we collect

We collect the minimum data necessary to provide the service:

• Account information -- your login username (which may be a school-assigned identifier rather than your real name) and encrypted password
• Activity data -- the subject you use, which mode you select, the questions you ask, and the timestamp of each interaction
• Session data -- how long you spend on each subject page during a session
• School information -- which school you are associated with

We do not collect your full name, home address, phone number, or any other personal information beyond what is listed above. Where possible, schools are encouraged to use anonymised usernames rather than real names or personal email addresses.

How we use your data

• To provide the revision and tutoring service
• To allow teachers to monitor pupil engagement with revision content
• To improve the platform based on usage patterns
• To identify and address safeguarding concerns if they arise

We do not sell your data to third parties. We do not use your data for advertising. We do not share your data with anyone outside of RAISE Consulting and your school.

Who can see your data

• Pupils -- can only see their own activity
• Teachers -- can see activity data for pupils in their subject area only
• School administrators -- can see activity data for all pupils in their school
• RAISE Consulting -- has access to all data for the purpose of operating and maintaining the platform

AI and your questions

When you ask a question, it is sent to Anthropic's Claude AI via a secure server. Anthropic processes your question to generate a response. Questions are not stored by Anthropic beyond what is necessary to generate the response. Please see Anthropic's privacy policy for more details.

How long we keep your data

Activity data is retained for the current academic year and reset each September, following confirmation from the school administrator. Account information is retained for as long as your school maintains a subscription to RAISE Learning.

If you would like your data deleted before the annual reset, please contact your school administrator or email ben@raise-consulting.co.uk.

Data security

• All data is transmitted over HTTPS (encrypted)
• Passwords are encrypted and cannot be read by anyone, including RAISE Consulting
• Data is stored securely on Supabase servers located in the European Union
• API keys and server credentials are never exposed to users

Your rights under UK GDPR

You have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to how your data is used
• Withdraw consent at any time

To exercise any of these rights, please contact ben@raise-consulting.co.uk. We will respond within 30 days.

Cookies

RAISE Learning uses minimal cookies and local storage to keep you logged in during your session. We do not use advertising cookies or tracking cookies. No third-party cookies are set by RAISE Learning.

Children and safeguarding

RAISE Learning is designed for use by pupils aged 14-18 in UK secondary schools. All accounts are created and managed by schools. Pupils under 16 should only use the platform with the knowledge and consent of their school.

The platform includes safeguarding features including a "Report a concern" button on every page. Safeguarding concerns are directed to the school's designated safeguarding lead.

Changes to this policy

We may update this privacy policy from time to time. Schools will be notified of any significant changes. The date at the top of this page shows when it was last updated.

Contact us

If you have any questions about this privacy policy or how your data is handled, please contact:

RAISE Consulting
Email: ben@raise-consulting.co.uk